Posted time April 16, 2022 Location Kuala Lumpur, Malaysia Job type Full Time, Part Time

No. of positions : 3

  • Communicate with clients via phone calls, emails, web chat or face-to-face interaction to provide step-by-step solutions effective in resolving hardware or software problems.
  • Interview and listen to clients to identify their needs and provide solutions effective in addressing their problems.
  • Troubleshoot software and hardware components to identify and resolve issues related network malfunction or poor internet connectivity.
  • Identify upselling opportunities to facilitate sales of company products/services.
  • Conducting research to obtain information useful in addressing customers’ issues.
  • Maintain record of call transactions.
  • Escalate difficult issues to superiors for expert resolution.
  • Ensure compliance with standards established procedures for addressing client concerns.
  • Training individuals on how to use technical products and services.
  • Participate in the development of client training programs to proffer recommendations on instructional language.
  • Degree/ Diploma with vocational training in computer/network administration.
  • Problem-solving, Customer service, and Communication skills to succeed on the job.Spoken and written communication skills in Bahasa Malayu, English , Mandarin (At least
    any two of the three)

Good to have (Preferred) :

  • Prior experience in sales or technical support is an added advantage.
  • Own transport
This job is Expired