Technical Services Representative Featured

No. of positions : 3

• Communicate with clients via phone calls, emails, web chat or face-to-face interaction to provide step-by-step solutions effective in resolving hardware or software problems.
• Interview and listen to clients to identify their needs and provide solutions effective in addressing their problems.
• Troubleshoot software and hardware components to identify and resolve issues related network malfunction or poor internet connectivity.
• Identify upselling opportunities to facilitate sales of company products/services.
• Conducting research to obtain information useful in addressing customers’ issues.
• Maintain record of call transactions.
• Escalate difficult issues to superiors for expert resolution.
• Ensure compliance with standards established procedures for addressing client concerns.
• Training individuals on how to use technical products and services.
• Participate in the development of client training programs to proffer recommendations on instructional language.
• Degree/ Diploma with vocational training in computer/network administration.
• Problem-solving, Customer service, and Communication skills to succeed on the job.Spoken and written communication skills in Bahasa Malayu, English , Mandarin (At least
  any two of the three)

Good to have (Preferred) :

• Prior experience in sales or technical support is an added advantage.
• Own transport